Information Collection and Use
DogPatchRanch.com, a division of SSC Electronics, Inc.
collects information from our users at several different
points on our website. We will not sell, share, or rent this information to others in ways different
from what is disclosed in this statement.
In order to use the shopping cart on this site, and for security purposes, a user
is required to create an account and provide their contact information (such as
name, address, telephone number and email address). This information is used to
contact the user about the services on our site for which they have expressed
interest, to research order status, subscribe or unsubscribe to our newsletter,
and to complete an order. If you choose not to provide any of this information
online, you may call us to place an order or for other information during normal
We request information from the user on our order form. Here a user must provide
contact information (like name and shipping address) and financial information
(like credit card number, expiration date). This information is used for billing
purposes and to fill customerís orders. If we have trouble processing an order,
this contact information is used to get in touch with the user.
A cookie is a piece of data stored on the userís hard drive containing information
about the user. Usage of a cookie is in no way linked to any personally
identifiable information while on our site. Once the user closes their
browser, the cookie simply terminates. For instance, by setting a cookie on
our site, the user would not have to log in a password more than once, thereby
saving time while on our site. If a user rejects the cookie, they may still use
our site. The only drawback to this is that the user will be limited in some areas
of our site. Cookies can also enable us to track and target the interests of
However, we have no access to or control over these cookies.
We use IP
addresses to analyze trends, administer the site, track userís movement, and
gather broad demographic information for aggregate use. IP addresses are not
linked to personally identifiable information.
We may share
aggregated demographic information with our partners and advertisers. This
is not linked to any personal information that can identify any individual
person. We provide both our own
in-house shipping department and outside companies to ship product, and a credit
card processing company to bill users for goods and services. These companies do
not retain, share, store or use personally identifiable information for any
secondary purposes. We may partner with another party to provide specific services. When
the user signs up for these services, we may share names, or other contact
information that is necessary for the third
party to provide these services.These parties are not allowed
to use personally identifiable information except for the
purpose of providing these services.
This web site contains links to other
sites. Please be aware that we are not responsible for the privacy
practices of such other sites. We encourage our users to be aware when
they leave our site and to read the privacy statements of each and
every web site that collects personally identifiable information. This
privacy statement applies solely to information collected by this Web
If a user
wishes to subscribe to our newsletter, we ask for contact information such as
and email address.
Surveys & Contests
time-to-time our site requests information from users via surveys or contests.
Participation in these surveys or contests is completely voluntary and the user
therefore has a choice whether or not to disclose this information. Information
requested may include contact information (such as name and shipping address),
and demographic information (such as zip code, age level). Contact information
will be used to notify the winners and award prizes. Survey information will be
used for purposes of monitoring or improving the
use and satisfaction of this site.
If a user elects to use our referral service for informing a friend about
our site, we ask them for the friendís name and email address. SSC Electronics
will automatically send the friend a one-time email inviting them to visit the site.
SSC Electronics stores this information for the sole purpose of sending this one-time
email. The friend may contact Audio Etcetera via email by selecting the contact
us link on every page of this site to request the removal of this information
from their database.
This website takes every precaution to protect our usersí information.
When users submit sensitive information via the website, your information is
protected both online and off-line. When our registration/order form asks users to enter sensitive information
(such as credit card number and/or social security number), that information
is encrypted and is protected with the best encryption software in
the industry - SSL. While on a secure page, such as our order form, the lock
icon on the bottom of Web browsers such as Netscape Navigator and Microsoft
Internet Explorer becomes locked, as opposed to un-locked, or open, when you
are just Ďsurfingí. While we use SSL encryption to protect sensitive information online, we
also do everything in our power to protect user-information off-line. All of
our usersí information, not just the sensitive information mentioned above,
is restricted in our offices. Only employees who need the information to perform
a specific job (for example, our billing clerk or a customer service representative)
are granted access to personally identifiable information. Our employees must
use password-protected screen-savers when they leave their desk. When they return,
they must re-enter their password to re-gain access to your information. Furthermore,
ALL employees are kept up-to-date on our security and privacy practices. Every
quarter, as well as any time new policies are added, our employees are notified
and/or reminded about the importance we place on privacy, and what they can
do to ensure our customersí information is protected. Finally, the servers that
we store personally identifiable information on are kept in a secure environment,
behind a locked cage. If you have any questions about the
security at our website, you can send email by selecting the contact us link on
every page of this site or call us during normal office hours at 1-800-236-1851
Supplementation of Information
In order for this website to properly fulfill its obligation to our customers,
it is necessary for us to supplement the information we receive with information
from 3rd party sources. For example, to determine if our customers qualify for one of our credit
cards, we use their name and social security number to request a credit report.
Once we determine a userís credit-worthiness, this document is destroyed.
In order for this website to enhance its ability to tailor the site to
an individualís preference, we combine information about the purchasing habits
of users with similar information from our partners, Company Y & Company
Z, to create a personalized user profile. When a user makes a purchase from
either of these two companies, the companies collect and share that purchase
information with us so we can tailor the site to our usersí preferences.
We send all
new members a welcoming email to verify password and username. Established
members will occasionally receive information on products, services, special
deals, coupons and a newsletter. Out of respect for the privacy of our users we
present the option to not receive these types of communications. Please see our
choice and opt-out
and Service Updates
We also send the user site and
service announcement updates. Members are able to un-subscribe from service
announcements, which contain important information about the service. We
communicate with the user to provide requested services and in regards to
issues relating to their account via email or phone.
If a userís personally identifiable information changes (such as your zip
code), or if a user no longer desires our service, we will endeavor to provide
a way to correct, update or remove that userís personal data provided to us.
You can email or call us during normal office hours.
Our users are
given the opportunity to Ďopt-outí of having their information used for purposes
not directly related to our site at the point where we ask for the information.
For example, our order form has an Ďopt-outí mechanism so users who buy a
product from us, but donít want
any marketing material, can keep their email address off of our
who no longer wish to receive our newsletter or promotional materials from our
partners may opt-out of receiving these communications by replying to the
message with the text "unsubscribe" in the subject line or call us at
800-236-1851.Users of our site are always notified when their information
is being collected by any outside parties. We do this so our users can make
an informed choice as to whether they should
proceed with services that require an outside party, or not.
Notification of Changes
our Homepage so our users are always aware of what information we collect, how
we use it, and under circumstances, if any, we disclose it. If at any point
we decide to use personally identifiable information in a manner different from
that stated at the time it was collected, we will notify users by way of an
email. Users will have a choice as to whether or not we use their information
in this different manner. We will use information in accordance with the privacy
policy under which the information was collected.